FAQ
I. About Products & Inventory
Q1: Are your products new or refurbished?
A: We offer two quality grades of products:
- New Products: Original, factory-sealed, brand new components that come with the standard manufacturer's warranty.
- Refurbished Products: These parts have undergone a rigorous certification process, either by the original manufacturer or by us, which includes comprehensive testing, repair, and cleaning. They perform to new product standards and are covered by our warranty service. The condition (New or Refurbished) is clearly labeled on every product page, allowing you to choose based on your needs and budget.
Q2: How can I ensure the part is compatible with my server?
A: Compatibility is our top priority. You can confirm it in the following ways:
- Check the Product Page: Each product page lists compatible server brands (e.g., Dell, HPE, Cisco) and specific models.
- Use the Compatibility Check Tool: Enter your server model (e.g., "Dell R740" or "HPE DL380 Gen10") in the website search bar or on the product detail page to filter all compatible parts.
- Contact Our Technical Support: If you are unsure, please contact our technical experts via live chat or phone. Provide your server model and the part you need, and we will confirm the best compatible solution for you.
Q3: Is your inventory live? Will the part I need be in stock?
A: Yes, the inventory information on our website is updated in real-time. The product page will show the accurate stock quantity. For large quantity purchase requirements, we recommend confirming with us via phone or email before placing your order to ensure we can meet your demand.
II. About Ordering & Payment
Q4: What is the Minimum Order Quantity (MOQ)?
A: We support both retail and wholesale. Most products have no minimum order quantity; you can purchase a single part. For large volume purchases, we offer more competitive discounts. Please contact our sales team for a quote.
Q5: What payment methods do you support?
A: We offer secure and diverse payment methods:
- Credit Cards (Visa, MasterCard, American Express)
- Bank Wire Transfer - Typically for large corporate orders.
Q6: Can I apply for a corporate account and get payment terms?
A: Yes, absolutely. We provide credit accounts and monthly payment terms for qualifying business customers. Please fill out the "Corporate Client Application" form on our website, and our account manager will contact you shortly.
Q7: How can I modify or cancel my order?
A: Once an order is placed, our system begins processing it immediately. If you need to modify or cancel, please call our customer service hotline or email support@syspartsdirect.com immediately with your order number. We will do our best to handle your request before the order ships.
III. About Shipping & Delivery
Q8: What shipping methods do you offer? How is shipping calculated?
A: We partner with renowned logistics companies (e.g., DHL, FedEx, UPS) to offer standard and expedited shipping services.
- Shipping costs are automatically calculated based on the package's weight, dimensions, destination, and your chosen shipping method, and are displayed at checkout.
- We offer free standard shipping for orders that meet certain conditions (e.g., order value over a specific amount).
Q9: How long will it take to receive my order?
A: Processing time is usually 3-5 business days. Transit time depends on your chosen shipping method:
- Standard Shipping: 3-7 business days.
- Sea Freight: 7-20 business days.
Q10: Do you ship overseas/to other countries?
A: Yes, we support worldwide shipping. For international orders, shipping costs, duties, and taxes will be calculated at checkout or collected by the logistics company according to the destination country's policies during customs clearance.
IV. About Warranty & Returns
Q11: What is the warranty policy for the products?
A: We provide coverage for all products:
- New Products: Follow the original manufacturer's warranty terms.
- Refurbished Products: Come with our warranty of at least 180 days (6 months), with longer periods for some items (e.g., 1 year). Please see the product page details for the specific warranty duration.
- The warranty covers any hardware failure.
Q12: What if I receive the wrong product or a Dead on Arrival (DOA) item?
A: If you receive an incorrect or DOA product, please contact us within 7 days of receipt. We will provide a free return shipping label and prioritize replacing it with the correct or a functioning product.
Q13: What is the return process?
A: 1. Contact Customer Service: Email returns@syspartsdirect.com with your order number and reason for return.
2. Obtain an RMA Number: Our customer service team will provide you with a Return Merchandise Authorization number (RMA Number). Returns without an RMA number will not be processed.
3. Ship the Product Back: Send the product back to our specified address along with the RMA number.
4. Inspection & Refund/Replacement: Once we receive and inspect the product, we will process a refund or replacement according to your request.
V. About Technical Support & Services
Q14: Do you provide installation and technical support?
A: While we cannot provide remote installation services, our technical team can offer compatibility confirmation, troubleshooting advice, and product specification consultations. If you encounter issues during installation, we are happy to guide you through official documentation or provide basic advice.
Q15: How can I get a quote and support for bulk purchases?
A: Enterprise clients and resellers are welcome to partner with us. Please contact our sales team at sales@syspartsdirect.com for competitive volume pricing, a dedicated account manager, and customized procurement solutions.